FAQ

General Questions

  1. What is Deerora Creation? Deerora Creation is a small, independent business that specializes in crafting unique designs, lavish skincare, and custom services. We offer a wide range of artisanal products, including planners, journals, bags, and accessories, all created to fit your own personality.

  2. Where are you located? We sell our products online and ship in the United States. We also participate in local pop-up shops in the NC areas.
  3. Do you have a physical store I can visit? Unfortunately, we do not have a storefront. We are exclusively online but sign up for notifications of pop-ups we are attending.
  4. How can I stay updated on new products and promotions? To stay in the loop about our latest products, promotions, and events, you can subscribe to our newsletter, follow us on social media (Facebook, Instagram, TikTok), or regularly visit our website.

Product Questions

  1. Are your products handmade? Yes, we have items that are handmade as well as items designed by us and created by a 3rd party. We take pride in offering unique, one-of-a-kind items that reflect the dedication and creativity of our team.
  2. Can I request custom orders or personalized items? Absolutely! We love working on custom orders and personalized items. Please contact us via email or phone to discuss your specific requirements.
  3. What materials do you use for your products? We use a variety of high-quality materials, including natural gemstones, metals, wood, and fabric, depending on the product. Each product description on our website includes details about the materials used.
  4. How do I care for my Deerora Creation products? Caring for your Deerora Creation items is easy. We provide care instructions with each product, but generally, keeping them away from direct sunlight, moisture, and chemicals will help preserve their beauty and quality.
  5. Can I return or exchange a product if I'm not satisfied? please review our Return and Exchange Policy for detailed instructions.

Ordering and Shipping

  1. How do I place an order? To place an order, simply add the desired items to your cart on our website and proceed to checkout. If you have any questions or issues feel free to contact us.
  2. What payment methods do you accept? We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and more. We also offer Shop Pay and Sezzle. You can choose your preferred payment method during checkout.
  3. How long will it take to receive my order? The delivery time depends on your location and the product selected. We strive to process orders as quickly as possible. You can find estimated delivery times on our Shipping Information page.
  4. Do you offer international shipping? Unfortunately, we do not at this time.

Contact Us

  1. How can I get in touch with Deerora Creation? You can contact us via email at info@deeroracreation.com. For additional contact options and our store address, please visit our Contact Us page.

We hope this FAQ page has answered your questions! If you have any further inquiries or need assistance, please don't hesitate to contact us. Thank you for choosing Deerora Creation for your handmade and artisanal needs!